Reblog: 20 Fatal Online Business Etiquette Mistakes and How to Avoid Them

General Professionalism and Business Etiquette

Business Etiquette Mistake #3: Not Using People’s Names

Address people by name in your emails — including your customers.

Names are important.

As Dale Carnegie said, “A person’s name is to that person, the sweetest, most important sound in any language.”

So, always use someone’s name when you greet them and say their name occasionally throughout the conversation.

Address people by name in your emails — including your customers.

No one likes to receive emails that begin, “Dear customer”…

Dear Customer Email

via 20 Fatal Online Business Etiquette Mistakes and How to Avoid Them

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