Reblog: 20 Fatal Online Business Etiquette Mistakes and How to Avoid Them

General Professionalism and Business Etiquette

Business Etiquette Mistake #4: Using the Wrong Communication Medium

One study found that you’re 34 times more likely to get a yes when you ask someone the exact same request in person. So, if necessary, pick up the phone.

Sometimes the problem with your email is that it’s an email.

In particular, you should address delicate topics in person, or during a phone or video call.

Why?

Because emotional deftness is nearly impossible through email.

Writer and tech commentator, Professor Clay Shirky said: “When you communicate with a group you only know through electronic channels, it’s like having functional Asperger’s Syndrome–you are very logical and rational, but emotionally brittle.”

Also, you’re less likely to persuade over email.

One study found that you’re 34 times more likely to get a yes when you ask someone the exact same request in person.

So, if necessary, pick up the phone.

This is especially important for complex topics. Also, you should never use email for last minute cancellations, in case the recipient doesn’t receive the message in time.

On the other hand, video calls can take a lot of time.

Could you say what you need to faster and more conveniently over email?

Consider each medium of communication, and evaluate which would be best for your message.

via 20 Fatal Online Business Etiquette Mistakes and How to Avoid Them

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