Business Etiquette When Dealing With Customers
Business Etiquette Mistake #7: Criticizing Others
When virtues are pointed out first, flaws seem less insurmountable.
Similarly, don’t criticize others unless it’s absolutely necessary or, they specifically ask for feedback.
Even then, highlight some positive things before you mention the negative.
And, be kind about it.
American journalist Judith Martin said, “When virtues are pointed out first, flaws seem less insurmountable.”
Bottom-line? Good etiquette is always positive.
So, before you send your email, ask yourself, “How will it feel to receive this criticism?” and “Will it be interpreted as helpful?”