Reblog: 20 Fatal Online Business Etiquette Mistakes and How to Avoid Them

Business Etiquette When Dealing With Customers Business Etiquette Mistake #8: Arguing Over Refunds If a customer isn’t happy with your service and wants a refund, give it to them. Reputation is everything. Which is why shoe store, Zappos, offers free returns no questions asked. Rob Siefker, director of customer loyalty, said,  “Providing this service is […]