Business Etiquette When Dealing With Customers
Business Etiquette Mistake #8: Arguing Over Refunds
If a customer isn’t happy with your service and wants a refund, give it to them.
Reputation is everything.
Which is why shoe store, Zappos, offers free returns no questions asked.
Rob Siefker, director of customer loyalty, said, “Providing this service is an investment we make in order to provide the best possible service for our customers.”
And this investment is worthwhile.
A massive 75% of companies believe customer service is a way to differentiate from the competition.
So, if a customer isn’t happy with your service and wants a refund, give it to them.
And, be as polite and helpful as you can while communicating with them.