Reblog: 20 Fatal Online Business Etiquette Mistakes and How to Avoid Them

Phone and Video Call Business Etiquette

Business Etiquette Mistake #17 Interrupting Other People

No matter how passionate you get, or how right you think you are, try to let others speak without breaking in.

No one likes to be interrupted.

Interrupting someone gives the impression that you don’t care about their opinion.

Yet, sometimes it can be hard to hold back and let others finish their thoughts.

Why?

In his book, ‘What Got You Here Won’t Get You There,’ Marshall Goldsmith refers to some ‘transaction flaws’ that contribute to the risk of interrupting:

  • Winning: The need to win may cause you to speak impetuously to try to get the upper hand.
  • Adding too much value: The overwhelming desire to add your two cents to every discussion makes it hard to keep quiet.
  • Telling the world how smart you are: Trying to prove you’re smart may cause you to interject your commentary too often.
  • Not listening: A passive-aggressive form of interruption because the speaker is unlikely to finish what they’re saying when they realize you’re not engaged in the dialog.

What Got You Here Won't Get You There - Marshall Goldsmith

No matter how passionate you get, or how right you think you are, try to let others speak without breaking in.

If you’re on the phone with a supplier or customer, and you’re tempted to cut in, write down your thoughts and take a deep breath.

Then, wait until they’re finished before you share your views.

via 20 Fatal Online Business Etiquette Mistakes and How to Avoid Them

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