Phone and Video Call Business Etiquette
Business Etiquette Mistake #20: Not Smiling
Smiling and nodding show that you’re actively engaged and listening to the other person.
Your facial expressions and hand movements play a huge role in how others perceive you.
A study conducted in Sweden found that smiling really is contagious.
What’s more, smiles make a person seem more attractive, sociable and confident. And people who smile more are more likely to get a promotion.
So when you’re on a video call, smile!
Also, smiling and nodding shows that you’re actively engaged and listening to the other person, and that you care about what they have to say.
Online business etiquette is an important part of growing your business.
Economist Thomas Sowell once said, “Politeness and consideration for others is like investing pennies and getting dollars back.”
So work to improve your business etiquette through practice.
The next time you write an email to a customer or talk on the phone with a supplier, ask yourself if you could use any of these tips to improve your relationships.
Oh, and another thing…
Don’t listen to Oscar Wilde, when he said, “The world was my oyster but I used the wrong fork.”
Because Emily Post, who literally wrote the book on etiquette in 1922, said, “Manners are a sensitive awareness of the feelings of others.
“If you have that awareness, you have good manners, no matter what fork you use.”