Reblog: 20 Fatal Online Business Etiquette Mistakes and How to Avoid Them

Email Business Etiquette Business Etiquette Mistake #14: Hitting Reply Without Changing the Subject Line Your email subject line should always match the message. This can quickly become confusing. “Do not hesitate to change the subject as soon as the thread or content of the email chain changes,” says productivity expert Peggy Duncan. Your email subject … Continue reading Reblog: 20 Fatal Online Business Etiquette Mistakes and How to Avoid Them

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Reblog: 20 Fatal Online Business Etiquette Mistakes and How to Avoid Them

Email Business Etiquette Business Etiquette Mistake #12: Discussing Private Matters in Written Communication Be careful with confidential information in emails. We’ve all heard stories about a ‘private’ email that ended up being published online. Don’t let this happen to you. Before you commit what you’re saying to words, decide whether the matter you’re discussing is … Continue reading Reblog: 20 Fatal Online Business Etiquette Mistakes and How to Avoid Them

Reblog: 20 Fatal Online Business Etiquette Mistakes and How to Avoid Them

Email Business Etiquette Business Etiquette Mistake #11: Hitting “Reply All” Always default to “Reply,” not “Reply All.” Don’t you just hate it when someone adds you to a mass email, and then people include you — and everyone else — in their replies… According to SaneBox’s internal data, the average inbox contains only 38% important, … Continue reading Reblog: 20 Fatal Online Business Etiquette Mistakes and How to Avoid Them

Reblog: 20 Fatal Online Business Etiquette Mistakes and How to Avoid Them

Email Business Etiquette Business Etiquette Mistake #10: Failing to Take Timing Into Account Evaluate whether or not the message is urgent. The advantage of email is that you can send it at any time, and the recipient can respond whenever it’s convenient for them, right? Not quite. The smartest emailers know that often the timing … Continue reading Reblog: 20 Fatal Online Business Etiquette Mistakes and How to Avoid Them

Reblog: 20 Fatal Online Business Etiquette Mistakes and How to Avoid Them

Email Business Etiquette Business Etiquette Mistake #9: Writing Long Emails When They’re Not Needed If possible, you should state the purpose of the email within the first two sentences. Nobody needs more email. A Carleton University survey found that over half of respondents reported high levels of work overload and stress, much of it associated … Continue reading Reblog: 20 Fatal Online Business Etiquette Mistakes and How to Avoid Them

Reblog: 20 Fatal Online Business Etiquette Mistakes and How to Avoid Them

Business Etiquette When Dealing With Customers Business Etiquette Mistake #8: Arguing Over Refunds If a customer isn’t happy with your service and wants a refund, give it to them. Reputation is everything. Which is why shoe store, Zappos, offers free returns no questions asked. Rob Siefker, director of customer loyalty, said,  “Providing this service is … Continue reading Reblog: 20 Fatal Online Business Etiquette Mistakes and How to Avoid Them

Reblog: 20 Fatal Online Business Etiquette Mistakes and How to Avoid Them

Business Etiquette When Dealing With Customers Business Etiquette Mistake #7: Criticizing Others When virtues are pointed out first, flaws seem less insurmountable. Similarly, don’t criticize others unless it’s absolutely necessary or, they specifically ask for feedback. Even then, highlight some positive things before you mention the negative. And, be kind about it. American journalist Judith … Continue reading Reblog: 20 Fatal Online Business Etiquette Mistakes and How to Avoid Them